Thermal return
- Thread starter Blench99
- Start date
I agree, UPS are crap. They chased me for over a year, to pay import duty on a a piece of equipment that I had sent back to be repaired under warranty. I was threatened to be taken to court, and have the bailiffs sent round.Well that didn’t end well, booked in with UPS and paid £57 as a high value item for the privalge only for them to ‘lose’ the parcel , it was last seen at stanstead depot, now who knows they certainly don’t, absolute rubbish company. Raging
I had to prove that my return was under warranty for them to drop the case. I had emails from the company that repaired it, I had all the emails that went beforehand and all receipts as to when it was purchased, yet still that wasn't enough!
It was £70 odd quid they wanted, which probably isn't that much, but it was the principle of the matter. In the end, they gave up.
Absolute shower of c#%@/
My accolades are with Thomas jacks now for sticky shutter and lrf issues,they’ve had them 4weeks today and I got a update from them yesterday saying there done but need testing so will be about another week.
Nick - make sure you ask for your postage refund
Mine have gone back through Scot country,they arranged collection so I’ve nothing to pay
My Mergers went back yesterday, completely dead.
Just checked with them, arrived safely, so just down to any workload q'ing & whether it can be sorted without going back to manufacturers.
My XQ50 pro went in for freezing issues, after a few days was emailed to say it was taken from the repair queue to be looked at & would hear again in a few days, a week later nothing so decided to email them, I had a really quick reply to be told that it was going to be a warranty replacement as the issue couldn’t be repaired, but have non in stock & aren’t sure when they will get any. This is really annoying & god knows how long I will wait.
My pals went in for same thing, he waited 7 weeks for a replacement, they did send him a loan scope to use
Yes I'm sure he did
Hello Steve,
Just a quick message to let you know that I have collected the Merger from our repair queue and have been testing it.
I should have an update for you in the next week or so on progress and will contact you when I have the results of the diagnosis.
Kind regards
Paul French
Technical Support Advisor
Rang up yesterday, chap said it had been re-started & on test, and had "Fallen over" again, they also have no on shelf new stock to replace it with .......... & unsure when new stock might arrive, He's off on holiday next week so it will be in someone else's in tray.
I'd ask for a loan set until they can get some
I thought they might have offered.
No they won't do that, you need to pester them
Just to update on this, my accolades still have sticky shutter and I still can’t get much above 500y on the lrf,not that I need it ,email to tj inbound but there not getting it now until end of shooting season.I’ve just had a message from them,my accolades have passed testing and are being posted today,4 weeks they’ve had them to fix 3 faults, warranty ran out whilst they had them
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