Thermal return
- Thread starter Blench99
- Start date
Len the dog
Well-Known Member
They turned mine around within a couple of days, excellent service.
Ring them first to get a Returns No. 
I had to return my unit after 2 days! As it was brand new, they said they would make it a priority. After 2 weeks, they still hadn't diagnosed it. I created a stink as it was a busy time of year for me. After 3 weeks, they then sent me a new unit.
That was the answer I was looking for but they took their time on the matter.
That was the answer I was looking for but they took their time on the matter.
Three weeks!!!!!!!!, should have been by return of post.
Yes, I too was surprised at how slow they were to issue a new unit. It was coming up to the Christmas holidays too, when everyone goes on holiday, so if I hadn't complained, it could of dragged on another 2/3 weeks!
David Barker
Well-Known Member
Mine took a while they sent it back to eastern Europe i believe as it was a new model. Got new unit one month but did get a back up unit till mine was replaced.
Yes, they could learn a lot from vortex!
Ratsbadboy
Well-Known Member
When I rang they told me it would be approx 2 weeks to repair my thermal spotter. It eventually took just under 4 weeks. Maybe the time it takes depends a lot on whether the repair it needs is obvious or if it need more investigation. They told me mine was taking longer because they were using it in real world tests at night.
A two day old unit should be replaced entirely, & the only delay should be because none on the shelf.
Mine was far more than 3 weeks !
If its under warranty make sure you ask for your postage back
If they have to send you a new unit they will probably open it and remove any bits you did not send in - even including the lens cloth !!
Make sure you keep the receipt
They paid one of my returns - but would not pay the other as the courier would not provide cover for the value so i dropped it off
the prowler
Well-Known Member
6 weeks
Bowderdale
Well-Known Member
I have just booked my Mergers in due to a faulty shutter and battery drain while switched off, estimated time is 7days according to the letter. We shall see ….
Bowderdale
Well-Known Member
Well that didn’t end well, booked in with UPS and paid £57 as a high value item for the privalge only for them to ‘lose’ the parcel , it was last seen at stanstead depot, now who knows they certainly don’t, absolute rubbish company. Raging 
Well that didn’t end well, booked in with UPS and paid £57 as a high value item for the privalge only for them to ‘lose’ the parcel , it was last seen at stanstead depot, now who knows they certainly don’t, absolute rubbish company. Raging
Make sure you ask for the money back for the delivery
I hope they find them
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