michie65.55
Active Member
hi, has eny body have the contact number for swarovski uk . regards willie
zeiss customer care
- Thread starter jay 22
- Start date
jay 22
Well-Known Member
SWAROVSKI OPTICS UK SURREY, CHRISTINE PERCY, PERRYWOOD BUSINESS, PARKRH1 5JQ SALFORDS E-Mail: INFO-UK@SWAROVSKIOPTIK.COMPhone: 0044-1737-856812Fax: 0044-1737-856885
michie65.55
Active Member
thanks for that jay 22, regards willie.
alaskagray
Well-Known Member
Should have bought a swaro
I can't see what the problem is, just send it to Zeiss US direct, they will repair it and return it. You may have to pay return postage but customs charge is not valid on warranty returns. You did after all buy a scope that you knew had no warranty in the UK, if some people have had repairs done then they have been lucky
I have returned several things to Leupold in the US with no problems and no charges.
I have a Conquest, I think they are great scopes and well worth the faff of dealing with the US if things go wrong.
I have returned several things to Leupold in the US with no problems and no charges.
I have a Conquest, I think they are great scopes and well worth the faff of dealing with the US if things go wrong.
glogin
Well-Known Member
+1
I dealt with both UK and US service and am very pleased.
Never had to send my scope back to the US, but when lost a screw that holds Conquest target turret in place I had a couple sent foc from the states in a few days. If I evar have a problem with the scope I would just send it back. You should not pay any cuctoms charges, after all you payed them once already
wink winkI bought a Varipoint a couple of years ago and it too had a speck of something inside the tuble, though microscopic, still grated me. I only discovered the problem several monthat after I bought it when I finally opened the package. i sent it back to the retailer and and Zeiss fixed it without a quibble.
I guess if you a buy a product on the grey makrket, you run the risk of warranty issues should something go wrong. I bought a Diarange from the US last Summer for silly money: in the event that something happens to it, I have reconciled myself to the fact that it will be at Zeiss's discretion as to whether trhey will repair it or not......
I guess if you a buy a product on the grey makrket, you run the risk of warranty issues should something go wrong. I bought a Diarange from the US last Summer for silly money: in the event that something happens to it, I have reconciled myself to the fact that it will be at Zeiss's discretion as to whether trhey will repair it or not......
jon2
Well-Known Member
If sending to the USA for repair you will obviously have the cost of both way insured postage (unless you are willing to send uninsured and take the risk, which I personally would not do) and will possibly have to pay Customs Duty and VAT on entry back into the UK. Stating to HMRC that you have already paid this once won't work. They will ask for proof of purchase either in UK or if from USA proof that you have already paid the relevant tax due. There is no arguement with them or debate. If you don't pay you don't get your goods. This as I understand it applies to items for repair as well as new items. The arguement being that if you have never paid the tax on it, it is academic it is going for repair as you still haven't paid tax on the item.
From personal experience, I think they go off the insured value. As I say I would not run the risk of sending it uninsured. I sent a top end Schmidt several years ago to the USA (I sold it) and it got to the hub in Detroit and then vanished. It was stolen for sure and it also took me about 4 months to recieve payment for the insured amount. This was with Parcel Force (the service was terrible). All in all it was a total ball ache and on a related theme and on the VAT payable upon entry front, I just buy in the UK now. HMRC are not stupid and they are upto every concievable work around you can think of. If you don't pay you don't get. They are in control and there is nothing you can do about it. My personal view is that if it is warranty work or repair I feel it unfair that the onus is put on the consumer to prove purchase in UK/EU or already paid VAT/Customs Duty but try and tell that to HMRC.
In your case it might be easier to send to the repairer in the UK (not sure). Potentially alot less hassle and also potentially alot less expensive.
Should Zeiss UK honour the warranty? My view is that they should not if this model/product is for US sale only. They also run the risk of getting tied up in the VAT due arguement with HMRC and as a business I'm not sure I would want to get involved. Just my opinion.
From personal experience, I think they go off the insured value. As I say I would not run the risk of sending it uninsured. I sent a top end Schmidt several years ago to the USA (I sold it) and it got to the hub in Detroit and then vanished. It was stolen for sure and it also took me about 4 months to recieve payment for the insured amount. This was with Parcel Force (the service was terrible). All in all it was a total ball ache and on a related theme and on the VAT payable upon entry front, I just buy in the UK now. HMRC are not stupid and they are upto every concievable work around you can think of. If you don't pay you don't get. They are in control and there is nothing you can do about it. My personal view is that if it is warranty work or repair I feel it unfair that the onus is put on the consumer to prove purchase in UK/EU or already paid VAT/Customs Duty but try and tell that to HMRC.
In your case it might be easier to send to the repairer in the UK (not sure). Potentially alot less hassle and also potentially alot less expensive.
Should Zeiss UK honour the warranty? My view is that they should not if this model/product is for US sale only. They also run the risk of getting tied up in the VAT due arguement with HMRC and as a business I'm not sure I would want to get involved. Just my opinion.
jon2
Well-Known Member
Conor1's post came in as I was posting my reply but just to say I agree entirely. If you want to go the cheap route and buy grey import that is absolutely fine but just as long as you are prepared to pay the price (financially and otherwise) if something goes wrong. It is a case of "look at what you could have won" potentially.
Attached is a link to a car called a Ford Taurus. It is, apparently, popular in the US, but isn't marketed or sold by Ford in the UK.
http://www.ford.com/cars/taurus/
We've all seen Fords and there are millions on our roads in the UK.
If you imported a Ford Taurus to the UK or bought one from someone who had done so, what reaction would you expect if you drove it into your local Ford garage and asked them to service it.
Chances are, they'd say;
"sorry sir/ madam, we don't sell those in the UK, we haven't got the parts or the tools needed to work on them, our technicians aren't trained on them, we don't know anything about them, you'll have to either take it back to a Ford garage in the USA or find an independant garage here that can deal with it".
I can't see any difference to the scenario with the Zeiss Conquest. I'm not surprised that Zeiss UK don't want to fix it. Its not one of their scopes.
Cheers,
Bob
http://www.ford.com/cars/taurus/
We've all seen Fords and there are millions on our roads in the UK.
If you imported a Ford Taurus to the UK or bought one from someone who had done so, what reaction would you expect if you drove it into your local Ford garage and asked them to service it.
Chances are, they'd say;
"sorry sir/ madam, we don't sell those in the UK, we haven't got the parts or the tools needed to work on them, our technicians aren't trained on them, we don't know anything about them, you'll have to either take it back to a Ford garage in the USA or find an independant garage here that can deal with it".
I can't see any difference to the scenario with the Zeiss Conquest. I'm not surprised that Zeiss UK don't want to fix it. Its not one of their scopes.
Cheers,
Bob
Last edited:
John Gryphon
Well-Known Member
The bottom line is that Zeiss make the bluudy scopes and thats where it stops... no matter where they were sold.
IMO its up to Zeiss to honour their good name in warranty work...they made it, they fix it!
IMO its up to Zeiss to honour their good name in warranty work...they made it, they fix it!
I think you are wrong on this one. When you buy a product with a warranty or a guarantee, the warranty/gurantee usually states quite clearly as to where the warranty applies. A Zeiss Conquest is manufactured for the US market, the warranty states that it is applicable to the US only as it is issued by Zeiss USA. It's pretty clear really. As I mentioned previously, if something happens to my US purchased Diarange, I wont be ****ed with Zeiss Uk or Europe for turning me away; I was aware of the risks when I made the purchase. I dont want to be accused of extracting the urine.......................
Well,when my conquest stopped focusing correctly I spoke with Zeiss UK and they couldnt have been more helpful. They explained that I may have diffficulties sending the scope to the US because of the export/import laws and that they would do it on my behalf... at no cost other than the postage to the UK office. 6 weeks later the repaired scope arrived; no charges incurred.happy me 
jay 22
Well-Known Member
Well,when my conquest stopped focusing correctly I spoke with Zeiss UK and they couldnt have been more helpful. They explained that I may have diffficulties sending the scope to the US because of the export/import laws and that they would do it on my behalf... at no cost other than the postage to the UK office. 6 weeks later the repaired scope arrived; no charges incurred.happy me
its off to birmingham on monday to paul burke so should have it back in a week or so after like new.
didn't want to have to spend any more on the scope but to be fair there cracking scopes so worth it.
that money though could have gone to getting a new barrel
Last edited:
I am also a member and to be honest whether you want to mention being a member of a forum or not makes no difference, if we can help we will, but goods having to be returned to the USA, may result in a postage charge and delays through customs regulations!
The warranty from the US is clearly explained "Lifetime transferable warranty valid for US residents purchasing from US authorised dealers." The Conquest is manufactured in the US and the tooling for repairs is in the US.
BuckarooUK
Well-Known Member
Worked for me. No other reason why Swaro had a change in attitude.
I for one will not be buying any more Swarovski products until such time as they change their guarantee policy. A reduction from 30 to 15 yrs was an unpleasant surprise but to then reduce it further to 10yrs is taking the ****, especially as kahles (until recently ) were owned under the same parent company yet have longer warrenties. Zeiss, Schmit Bender and Swarovski just keep getting more and more expensive yet the gap in spec. and capability between them and other more affordable companies is narrowing. They can only suffer financially as a result of their arrogance.
Here here.
The World is a small place now. Many people travel, especially people with disposable income, people likely to buy Zeiss products. A Zeiss product is a Zeiss product regardless of whether it was bought here or a six hour plane trip away. Zeiss uk should handle the product and be recompensed by Zeiss Germany.
Yorkie.
Hornet 6
Well-Known Member
Why should Zeiss UK or Zeiss Germany be responsible for something neither of them sold or made ?
I have had cause to return a Nikon (usa) scope for repair, it cost me to send it, and I was charged for it's return, although it was a reduced charge as usually Nikon pay the return postage within the USA.
I only avoided customs charges because I had the receipt for the import charge collected by Parcel Farce, I also had to show this when posting so Nikon USA did not have to pay at their end.
Yes we would all like to think the warranty was good the world over, but we all buy at distance to save money, or to get something not sold in this country, we should also realise we are taking a risk that any problems will be more difficult to sort out.
Neil.
Neil.
Zeiss Germany are the Parent company and should stand by their products no matter where they turn up in the world. They should have the logistics in place to facilitate a prompt repair via their national representatives.
When a customer purchases a high cost item such as this it should not matter one jot where he chooses to do it.
Just my 2p mate.
Yorkie.
Zeiss Germany are the Parent company and should stand by their products no matter where they turn up in the world. They should have the logistics in place to facilitate a prompt repair via their national representatives.
When a customer purchases a high cost item such as this it should not matter one jot where he chooses to do it.
Just my 2p mate.
Yorkie.
Similar threads
