zeiss customer care

[Hornet 6]

Neil.
Zeiss Germany are the Parent company and should stand by their products no matter where they turn up in the world. They should have the logistics in place to facilitate a prompt repair via their national representatives.
When a customer purchases a high cost item such as this it should not matter one jot where he chooses to do it.
Just my 2p mate.

Yorkie.

I'm with you, but should and will are not the same.
The problem is almost certainly not Zeiss as such, but the bean counters who run it.
Any company who has branches world wide each have to show a profit to stay in buisness, and until the bean counters from each branch work together we will have these problems.
I hate it as much as anybody, and what really infuriats me is when you do a goggle search for say Meopta, what do you get, Meopta USA
We are the poor relation when it comes too shooting sports, and all the manufacturers know it, and exploit it to their advantage, not ours.

Sorry, rant over (for now).


Neil.

 

[garymh]

The Conquest 'scope is manufactured in the USA and is intended for sale in the USA only. For this reason the only Zeiss agency that can repair them is Zeiss Inc. in the USA as theoretically there should not be any of these in any other country.

The Conquest 'scope is one of a very few country-specific Zeiss products. Until recently the Duralyt 'scopes were not sold in the USA so likewise they would have had no facilities to repair them.

Zeiss UK do not have the necessary repair tools, spare parts or training to do any repair work on this model. I think this situation would also be true for Zeiss in Germany.

 

[Yorkie]

I'm with you, but should and will are not the same.
The problem is almost certainly not Zeiss as such, but the bean counters who run it.
Any company who has branches world wide each have to show a profit to stay in business, and until the bean counters from each branch work together we will have these problems.
I hate it as much as anybody, and what really infuriates me is when you do a goggle search for say Meopta, what do you get, Meopta USA
We are the poor relation when it comes too shooting sports, and all the manufacturers know it, and exploit it to their advantage, not ours.

Sorry, rant over (for now).


Neil.

Neil.
You are correct mate and i am not holding my breath that any of my suggestions will come to fruition .

Garry.
How difficult could it be for Zeiss to instruct Zeiss UK to forward the scope to US for repair and pay Zeiss UK a handling charge?

Yorkie.

 

[Brithunter]

So what a lot of you are saying is that if a product is made for a particular market then none of these models/items should ever be allowed to escape into other markets by any means be it fair or foul?

Let's face it the UK is seen as a soft touch. They can give poorer service with vastly reduced warranties and inflated prices because people like you will not only pay up but then defend the companies who are in fact laughing at you all the way to the bank.

The world is small place now and the quicker these rip off merchants get that into their heads to better for everyone.

As for Meopta well mention them only a few years ago to Americans and they had never heard of them so Meopta has probably been operating in the US for a decade or a bit more.

 

[www.yorkshireroestalking.]

All this fuss over a product which has NEVER been marketed or sold offically in the UK.
If returned to the manufacturers ZEISS US then it will be repaired so what is the problem??
It says that in the warranty no one is trying to cover that up!!!
Whats to stop me sending a faulty varipoint to the US for repair?
Yes cost, lack of parts and duty... so i wouldn't do it. BUT what you are saying is zeiss SHOULD except the repair and then send it back to germany or uk for repair at their cost because thats the way I want to do it or the way I expect them to?.
Get real.
Ask zeiss UK how many conquests get sent to them from the US for a service or repair? ....................................................NONE. its the same thing.

 

[Brithunter]

John you miss the point entirely.

The point is that here in the UK we get taken for mugs. We get charged more and get shorter warranties. Now why is that?

Do the UK shooters break their scopes more often than shooters in the US/Australia or elsewhere?

I doubt it very much.

Or is it the fact that the companies know darn well that some folks will still pay the money no matter how they are treated.

Hmmmm more probable.

 

[ejg]

I thought the Zeiss Conquests are made at the Meopta Factory??? why send to the US?

If one buys a Zeiss product they should take care of it world wide.
I'd love to know how a judge would decide if it would come to a court case, if in Germany
I'm sure Zeiss would loose.
edi

 

[The Singing Stalker]

Just to clarify how I am interpretating this thread.
If I bought a, say secondhand, year old ford mustang from a bloke in detroit or Chevy something or other that isn't imported into this country which had a 3 year warranty in the US and imported it into the uk and it broke down. It appears here that I should take it to my local ford garage and expect them to fix it?
This is how I interprete the thread. I have just changed the item. Am I right or am I wrong?

 

[garymh]

I thought the Zeiss Conquests are made at the Meopta Factory???

Zeiss Conquest rifle 'scopes are manufactured in the USA.........not Meopta.

Just as an aside - a number of years ago I purchased a Canon EOS Rebel SLR camera on holiday in the States.

When it needed repairing (under warranty) Canon UK would not touch it as it was a model produced specifically for the US market.

 

[www.yorkshireroestalking.]

Just to clarify how I am interpretating this thread.
If I bought a, say secondhand, year old ford mustang from a bloke in detroit or Chevy something or other that isn't imported into this country which had a 3 year warranty in the US and imported it into the uk and it broke down. It appears here that I should take it to my local ford garage and expect them to fix it?
This is how I interprete the thread. I have just changed the item. Am I right or am I wrong?

Bang on. 5* that man.

 

[ejg]

Zeiss Conquest rifle 'scopes are manufactured in the USA.........not Meopta.


QUOTE]

how do you know?
Maybe they put the zeiss sticker on in the US

edi

 

[www.yorkshireroestalking.]

So what a lot of you are saying is that if a product is made for a particular market then none of these models/items should ever be allowed to escape into other markets by any means be it fair or foul?

.

kevin its you who missed the point. The product has never been sold in the uk by zeiss.
nothing to do with push overs.
send it to zeiss us and they will gladly repair it.
the warranty states valid in the us only.
look here.
http://www.zeiss.com/explore
products sold within them regions should be returned within those areas not that difficult to understand.
you will find the same with sony, hitachi, ford, most big companies.
we should maybe all buy a bsa rifle and an english scope (can't think of one) only joking.
look at it this way you sell me a scope, i take it to australia and the objective lens mists up. would you pick up the postage for me to return it for you to look at?

 

[Brithunter]

kevin its you who missed the point. The product has never been sold in the uk by zeiss.
nothing to do with push overs.
send it to zeiss us and they will gladly repair it.
the warranty states valid in the us only.
look here.
http://www.zeiss.com/explore
products sold within them regions should be returned within those areas not that difficult to understand.
you will find the same with sony, hitachi, ford, most big companies.
we should maybe all buy a bsa rifle and an english scope (can't think of one) only joking.
look at it this way you sell me a scope, i take it to australia and the objective lens mists up. would you pick up the postage for me to return it for you to look at?

John,

I never said that Zeiss Germany should pick up any postage what i said was that we in the UK are getting stiffed as to warranties and prices. Buy a scope in the US and get a 30 year warranty buy the same scope in the UK and get a 10 year warranty for over double the price. How its that fair?

I never mentioned customs, shipping taxes either.

 

[www.yorkshireroestalking.]

John,

I never said that Zeiss Germany should pick up any postage what i said was that we in the UK are getting stiffed as to warranties and prices. Buy a scope in the US and get a 30 year warranty buy the same scope in the UK and get a 10 year warranty for over double the price. How its that fair?

I never mentioned customs, shipping taxes either.

the point is kevin you cannot officially buy conquest scope in the uk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
and your gripe about us getting stiffed on the whole has nothing to do with the issue of the original post (should zeiss uk pick up the bill for a conquest scope)
I also never said you mentioned taxes ect just making a point would you pick up the bill in the scenario i made earlier. NO you wouldn't.

 

[Hornet 6]

Zeiss Conquest rifle 'scopes are manufactured in the USA.........not Meopta.

I have heard that they were made, or rather assembled by Meopta USA, by the plant that makes the new cheaper Meopta scopes ?

Neil.

 

[Conor1]

So what a lot of you are saying is that if a product is made for a particular market then none of these models/items should ever be allowed to escape into other markets by any means be it fair or foul?

"If the product is developed for a particular market, then the rights, warranties, forebearances etc are only applicable to that market. I dont understand why you or others have such a great difficulty in accepting this"?

Let's face it the UK is seen as a soft touch. They can give poorer service with vastly reduced warranties and inflated prices because people like you will not only pay up but then defend the companies who are in fact laughing at you all the way to the bank.

"I buy 99% of my scopes from the UK, they are primarily Zeiss, but I have a few S&Bs and a Swarovski. So far, the after sales service has been superb and the prices, for me (I am based in Switzerland) are great value compared to buying locally in Zurich. I am what the Yanks call, a "happy customer""

The world is small place now and the quicker these rip off merchants get that into their heads to better for everyone.

Who are the rip off merchants; the manufacturers, the distributors, the retailers?

As for Meopta well mention them only a few years ago to Americans and they had never heard of them so Meopta has probably been operating in the US for a decade or a bit more.

I have no idea about Meopta`s operations in the States. But in my case, as I mentioned previously, I bought my Diarange from the US for less than 50% of what it would have cost me in the UK, and a quarter of what it would have cost me in Switzerland. Regional prices differences, reflect the size of the market and purchasing power. I do not begrudge Zeiss anything. Their products are great, their after sales service has been great also. Moreover, when a warranty expressly states the terms and conditions, I think it is a bit rich to expect your domestic supplier/manufacturer to be called to account to satisfy a claim on a product, which for one was never meant for this market and secondly, which was also purchased abroad. Be real..................

 

[Dovebob]

Just to clarify how I am interpretating this thread.
If I bought a, say secondhand, year old ford mustang from a bloke in detroit or Chevy something or other that isn't imported into this country which had a 3 year warranty in the US and imported it into the uk and it broke down. It appears here that I should take it to my local ford garage and expect them to fix it?
This is how I interprete the thread. I have just changed the item. Am I right or am I wrong?

Singing,

I made the Ford analogy a few pages ago and that is exactly how I see it. I can't see what the fuss is about.

Cheers,

Bob

 

[garymh]

The various national dealerships of most multi-national companies run on their own local budgets depending of the sales, operating costs etc. for that particular country.

In any manufacturing industry a certain percentage is added to the selling price of a new product to cover warranty repairs etc.

Say, for example that 5% of the total budget of i-pad sales for the USA were brought into the UK by tourists or grey importers because they cost £150.00 less to buy over there.


A number of these units will need warranty repairs in the UK. But.........the UK distributor did not include the cost of repairs in his budget because he did not sell them - and the USA distributor has accounted for the possibility but the units are now in the UK and no longer his problem !!!!

This means that :

a. The new price in the USA could fall because their warranty repair costs are lower than originally budgeted and they have cash in their pockets.

b. The new price in the UK may have to rise because the amount they factored into the cost of new products to cover "their" warranty repairs is higher than expected and they are running at a loss.


By the way.........in reply to an earlier post about the length of warranties in the UK - an EU ruling says that the maximum warranty given on news goods can only be 10 years. Obviously the USA is not governed by this ruling.

 

[stone]

the point is kevin you cannot officially buy conquest scope in the uk!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
and your gripe about us getting stiffed on the whole has nothing to do with the issue of the original post (should zeiss uk pick up the bill for a conquest scope)
I also never said you mentioned taxes ect just making a point would you pick up the bill in the scenario i made earlier. NO you wouldn't.

Not entirely true there John
Yes you are right Zeiss themselves hav not officially promoted their conquest scopes here but official Zeiss dealerships hav
And still are ,
not that has any bearing on Brit hunters gripes or concerns
Which is how I came about my conquest scope
Which is why I made my statement
Your are either Zeiss or not

In this day and age you need to be straight on how and what you deal in/with
If you are a Zeiss dealer and only deal with Zeiss UK then you can only promote & sell their products
Which in my mind is not the same as being an official Zeiss dealer
No insult or what ever words/phrases that could be used to turn it in a direction that it don't need to take
But when I buy something from an official dealer I would it expect it to be covered by the parent company
As they initially excepted the outfitter to become a supplier of their goods in the first
Just because they don't sell that particular model should not mean they should cast the product and customer aside


It's all about making and that is all it is about
You can't make money with out return custom or word of mouth of a good product
As good products don't sell themselves anymore with the quality of competition out there

 

[www.yorkshireroestalking.]

stone, i would suggestyou have bought a "grey import" as Zeiss have i am sure never marketed conquest riflescopes.
any grey import whatever the product would not be covered by a warranty from the country it was bought in.
that is always the risk when buying these products.
i could be wrong.
if you have the product from new would you mind publishing what you warranty card states please.
or indeed anyone with a conquest please publish the warranty card