Ziess bino repair
- Thread starter Tikka595
- Start date
They used to do repairs and servicing in Cambridge, but now everything goes back via your local dealer only to Germany. Instead of good old Zeiss free repairs and servicing you now pay through the nose and your dealer I bet, gets a cut too!
i had the tracking in my Zeiss go, and it came back with a £580 invoice.
i LOVE Zeiss, but i will be looking elsewhere for my future scopes and binos, simply as I find it unacceptable for such repair bills for products that a. Should last, and b. Are actually quite cheap to fix.
free servicing and repairs guarantee customers for life, I don’t understand why more top end companies don’t respect that.
i had a pair of 7x42 diatal bino’s repaired and serviced for free by Zeiss in Cambridge about 6 years ago via the head hauncho called Mark..I was impressed..esp as it took them only a week and they were returned like new! He now is head of Leica UK I believe, and his comments about his former employer wasn’t exactly praiseworthy when he left I recall after talking to him.
that said, I find Leica just about the MOST obnoxious brand on the planet and whilst they have one product I like, the thought of dealing with them is nauseating
i had the tracking in my Zeiss go, and it came back with a £580 invoice.
i LOVE Zeiss, but i will be looking elsewhere for my future scopes and binos, simply as I find it unacceptable for such repair bills for products that a. Should last, and b. Are actually quite cheap to fix.
free servicing and repairs guarantee customers for life, I don’t understand why more top end companies don’t respect that.
i had a pair of 7x42 diatal bino’s repaired and serviced for free by Zeiss in Cambridge about 6 years ago via the head hauncho called Mark..I was impressed..esp as it took them only a week and they were returned like new! He now is head of Leica UK I believe, and his comments about his former employer wasn’t exactly praiseworthy when he left I recall after talking to him.
that said, I find Leica just about the MOST obnoxious brand on the planet and whilst they have one product I like, the thought of dealing with them is nauseating
paulbshooting
Well-Known Member
That's a shame ref Cambridge / UK service. Had an ASV+ retrofit on a scope and bino repair done there, no hassle, reasonable cost and good service!
It's what everyone refers to nowadays as "progress".........
It's what everyone refers to nowadays as "progress".........
Send them to Gary Hawkins of East Coast Binocular Repair, he’s Zeiss affiliated and done mine a couple of months ago, took approx 6-8 weeks but came back good as new.
zeissserviceuk@gmail.com is his email.
zeissserviceuk@gmail.com is his email.
As above. Indeed I beleive all UK Zeiss repairs must first pass through the hands of Gary who will determine wheather or not they must go to Zeiss HQ.
K
K
or worse, that maaahoosive k*ob in Fife...tut tut
Trufflehunting
Well-Known Member
He Just returned my scope following some work on it, great service it looks like new and luckily FOC
I had excellent service via Gary, my binoculars had to go back to Zeiss Germany but came back on the day promised and at no cost.
I only had mine serviced and bit of work on the eye cups but that was FOC aswell. He said they were extremely busy which you would be if you have excellent customer service like that so it does take a bit longer than normal at the minute. But Zeiss owners shouldn’t look anywhere else.
nun_hunter
Well-Known Member
Likewise, I sent my scope in for a check as I was having windage issues and it was checked and returned free of charge. I did have to send one email chasing after a couple of weeks but then it was processed within a few days and returned.
Following on from this do we have a contact for Ziess scope servicing?
Willowbank
Willowbank
Try Nita and if you don't get any joy please let me know:
Nita Hedley
Sales Support Co-ordinator
Consumer Optics Division
Carl Zeiss Ltd
509 Coldhams Lane
Cambridge
CB1 3JS
Tel: 01223 401522
Mail: nita.hedley@zeiss.com
All the best
K
Tikka595
Well-Known Member
Hi guys
well here is the update
I sent my Ziess Victoy RF binoculars to Gary Hawkins East Coast binocular repair as suggested
Gary had to send them to Ziess in Germany for the repair
after Five weeks they arrived at my door today
all repairs rectified looking like new,new strap,new lens covers and even a new lens cloth
all free of charge
I could not recommend Gary enough great service
Thanks for the top tip
Tikka595
well here is the update
I sent my Ziess Victoy RF binoculars to Gary Hawkins East Coast binocular repair as suggested
Gary had to send them to Ziess in Germany for the repair
after Five weeks they arrived at my door today
all repairs rectified looking like new,new strap,new lens covers and even a new lens cloth
all free of charge
I could not recommend Gary enough great service
Thanks for the top tip
Tikka595
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