Zeiss Secacam 7 app

[topscots1]

Looking for some inspiration, my zeiss Secacam app has booted me out. It now will not let me log back in. I have uninstalled the app updated the app to the latest version, phone off and on. And now physically checked the camera.

Any other Secacam owners having issues with the app.

The image is the message the app is presenting when I click to log in.

 

[estokes10]

I had this started working the next day, I’m assuming It was a server issue. Are you sorted now?

 

[Overlay]

Any update on resolving the problem topscots1

I’ve got this one on the shortlist to buy but I’m not very good with wi fi and sorting out problems of electronic persuasion

Given the cost of them now, I don't want another expensive new and re-tired item in the Man cave
Cheers

Phil

 

[topscots1]

Any update on resolving the problem topscots1

I’ve got this one on the shortlist to buy but I’m not very good with wi fi and sorting out problems of electronic persuasion

Given the cost of them now, I don't want another expensive new and re-tired item in the Man cave
Cheers

Phil

It started working again the next day. No repeat issues.

 

[Antikka]

This happened a month or so ago, the server was down for a short while

 

[Jon P]

Are people still getting issues logging on? Camera came yesterday, can’t log onto app and still no response from Zeiss . Will return camera if constant issue ,

Have deleted app and tried logging in with another email address , getting same results.

 

[estokes10]

You will have to log in with your usual details. Is the link not working allowing you to sign in. Mine did this once it was because I changed banks so the card got declined. Since then it’s been rock solid. Zeiss usually get back to you with g 24hrs with any queries explained.

 

[Jon P]

You will have to log in with your usual details. Is the link not working allowing you to sign in. Mine did this once it was because I changed banks so the card got declined. Since then it’s been rock solid. Zeiss usually get back to you with g 24hrs with any queries explained.

New camera, and download off app. I can’t even get past the logging in with password yet, have not even got as far as bank account details yet

 

[estokes10]

Oh ok I remember this bit being a bit clunky double check the instructions but I think you have to set up a profile on this website. Once you’ve done this you can log into the app and add your camera.

ZEISS Secacam

shop.zeiss.com

 

[Jon P]

Sorted now- it would not accept my initials as camera name- I ended up using the 9 digit camera code- I could then proceed to the next bit where it asked for the camera code to add camera, added 9 digit code , camera now up and working .
This is a Secacam 5 camera