Palantir don’t make customer service software. If that’s what they were building they would have probably used capita or someone. From what I can see online, digitising the actual application process doesn’t seem to be in scope. Palantir capabilities are in integrating and synthesising huge volumes of real time data (as
@MightyPlank points out, total overkill for a database with a few million records in it). While we might benefit from some efficiency and a slightly quicker service if they e.g. integrate medial records to remove the need for medical proformas being given to GPs etc., the real reason for involving palantir in this is (vs Accenture or the other bidder) would be to provide real time analysis of risk presented by firearms owners. Currently this might only be picked up reactively at renewal, but their aim will be to flag immediately to your local force if anything amiss is detected across all of government data and doubtless a range of other 3rd party sources.